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Inclement Weather Policy


Inclement Weather Policy Texas Winter Weather

February 16, 2021

With respect to the Texas Winter Weather, the resorts would like to ensure guests are minimally affected by flight delays and cancellations. The security, well-being, and safety of guests is always, and remains, the highest priority in all emergency situations.

Therefore, please be advised that the resorts’ inclement weather policy for in-house or arriving guests is now in effect and applies to guests departing from cities and airports included but not limited to the following. Please check the status of your flight for specific updates.

  • Austin (AUS)
  • Dallas/Fort Worth (DFW)
  • Houston – George Bush Intercontinental (IAH)
  • San Antonio (SAT)

Our inclement weather policy is as follows:

GUESTS SCHEDULED BUT UNABLE TO ARRIVE:

No-show/cancellation fees will be waived for guests who are unable to arrive due to airport closures and the cancellation of flights relating to this storm. These guests will be able to arrive on a later date with the following options:
  • Arrive on first available flights after the storm and simply stay the same number of nights, confirmed at the same rate (based on availability).
  • As AMResorts® branded properties appreciate that some guests may not be able to get a different return flight home and/or cannot extend their vacations/holidays beyond their original dates due to work, school and other commitments, the resorts are also providing flexibility for guests to arrive on first available flights after the storm and stay until their original departure date, being charged only for used nights.

GUESTS CHOOSING TO RESCHEDULE AT THE SAME RESORT:

AMResorts®branded properties will honor the current rates up to the end of 2021 based upon availability. Any days between Christmas Eve and New Year's Day are not included in this policy. The above is the latest information at the time of this message. AMResorts® will keep you informed of the status so that we can best satisfy the needs of mutual clients.