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Traveler Information – Coronavirus (COVID-19)

Your safety and well-being are our highest priority. As we face unprecedented times, we’d like to keep you informed of how we are responding to the situation brought on by COVID-19. Please visit the links below for our latest resort openings, enhanced policies and general FAQs.

In accordance with local health and safety guidelines, some facilities and services may be limited until further notice.

Coronavirus (COVID-19) Status, Testing and Traveler Requirements

CleanComplete Verification™ Enhanced Quality, Safety and Hygiene Protocols

Discover the rare gem that is Now Sapphire

Note: As of October 22 2021, Now Sapphire Riviera Cancun will become Dreams Sapphire Resort & Spa.

Now is the time to escape and awaken to a fresh perspective in an all-inclusive, pristine paradise. Only 15 minutes beyond the Cancun airport, the gem that is Now Sapphire awaits your arrival. Our spacious, easily accessible resort is set in a tropical landscape of palm trees, soft sand and sparkling azure sea, and offers Unlimited-Luxury® to families with teens and tweens, couples and friends. Combining a AAA Four Diamond award along with luxurious amenities, Now Sapphire Riviera Cancun redefines all-inclusive and provides the perfect, worry-free escape. Reconnect and create new memories in our freshly renovated, stunning oasis.

Our Elevated Standards

Enhanced quality, safety and hygiene protocols.

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Experience the Newly Renovated Now Sapphire Riviera Cancun, shining brighter than ever!.

Our dazzling new features include:

  • 62 new suites in five new room categories including: Beach Front Swim Out Suites, Master Suites and Family Suites
  • Every suite on property has been renovated with fresh, modern decor
  • New fun, family activities: water park with 3 towering slides and new splash park for kids at Explorer's Club
  • New beach front wedding venue, enhanced fitness center, and more!

Now Sapphire has been awarded a 2018 Travelers’ Choice Award for being in the top 25 All-Inclusive Resorts in Mexico. This award is determined by the millions of personal reviews TripAdvisor receives each year.

Traveller's Award

Now Sapphire Riviera Cancun is
Rainforest Alliance Certified.
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Rainforest Alliance Certified
Best Price Guarantee

Best Price Guarantee

When booking your new reservation at Now Resorts & Spas, you will always get the Best Price Guaranteed.

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Communication Security

Protect yourself from fraudulent communications.

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Now Sapphire Riviera Cancun
Phone: (52) 998.872.8383
Fax: (52) 998.872.8384
Super Manzana 11 Manzana 9 Lote 10
Puerto Morelos Benito Juárez
77580 Quintana Roo,México

Unlimited-Luxury® Inclusions

  • Spacious suites , graciously appointed and luxuriously equipped
  • Limitless access to five gourmet à la carte restaurants, a buffet, a grill and a café without reservations required
  • Unlimited international & domestic top-shelf spirits served at five festive bars and lounges
  • Unlimited natural fruit juices and soft drinks
  • 24-hour room & concierge service
  • Pool and beach wait service
  • Daily refreshed mini-bar with soft drinks, juice, bottled water & beer
  • Daily maid service
  • Endless daytime activities and nightly entertainment
  • Theme parties, oceanfront bars and entertainment venues
  • No wristbands required
  • All taxes and gratuities included
  • Explorer’s Club for kids with supervised day and evening activities
  • Core Zone Teen's Club and teen’s activities

Suite Amenities

  • One king-size or two double beds
  • Private, furnished balcony or terrace
  • Marble floors
  • Complimentary mini-bar refreshed daily with beer, soft drinks and bottled water
  • Sofa
  • Spacious bathroom with tub and shower
  • Gilchrist & Soames luxury bath amenities
  • 24-hour room service
  • Air conditioning with individual climate control
  • Ceiling fan
  • 32” cable TV
  • Alarm clock with iPod docking station
  • Electronic in-suite safe
  • Electronic keyhole
  • Coffee/tea maker
  • Iron and ironing board
  • Bathrobes and slippers
  • Hair dryer
  • Direct-dial telephone
  • Wireless internet access*
  • Unlimited Connectivity (new!)

*Complimentary with Preferred Club


  • ADA suites, extra beds and cribs are available upon request
  • All suites are non-smoking

Marriage Requirements

The following list of legal requirements is needed for legal marriage. The Now Sapphire Riviera Cancun Wedding Coordinator must receive the following documents to begin the application for marriage in the Civil Registry Office.

  • Bride, Groom & Witnesses must arrive in Cancun 4 business days prior to the wedding.
  • Tourist card (you will receive your tourist card when you arrive to the Cancun airport).
  • If Bride or Groom are divorced, they will need their original Birth Certificates and Final Divorce Decrees. These documents must be translated into Spanish and each must have a stamp (Le Apostille) of the Registry of their country.
  • If someone is divorced, they must send 3 months prior a scanned copy of the Divorce Decree & Birth Certificate Apostille, so the Resort can send it to be translated in Spanish by a Certified Translator in Mexico.Translation services cost is $200.00 USD plus 16% tax, per page. Translation must be done in Mexico, otherwise will not be valid. The judge will keep the original Divorce Decrees
  • Valid Passports and Bride & Groom’s Birth Certificate (This is essential, otherwise the wedding cannot be performed).
  • Blood tests are required and must be taken in Mexico; they are not valid if it is taken elsewhere. To be considered valid the test should not be taken more than 14 days prior to the ceremony. The blood will be tested for HIV, RPR (sexually transmitted diseases) and blood type. The results will be ready in 24 hours together with a certificate of the blood test and the charge will be $250 USD+ 16% tax per couple to be paid directly to the doctor in cash the day when the test is taken.
  • The Judge usually performs the civil ceremony in their office but will perform at the resort if transportation is provided. A round trip from the city to the resort is $100 USD (on Sundays and Holidays it is $150 USD). This should be paid directly to the judge on the wedding date or you can arrange this in advance through the wedding coordinator.
  • The Marriage Certificate is only valid in Mexico. To make the Marriage Certificate valid in your county, you must bring it to the court house in your country and have it registered.
  • The names, addresses, nationalities, ages, occupation, relationship, copy of a tourist card and a valid identification of the 4 witnesses. The Wedding Coordinator will request this information at the moment of the reservation of the wedding date.
  • If Bride or Groom are widowed, they will need the original Death Certificate. This document must be translated into Spanish and must have a stamp (Le Apostille) of the Registry of their country. Translation services (Death Certificate) cost is $200.00 USD plus 16% tax, per page. Translation must be done in Mexico, otherwise will not be valid. The judge will keep the original Document.
  • * NEW LEGAL REQUIREMENT! If you would like your parents’ names on your marriage certificate an official certified copy of the groom and brides birth certificated needs to be sent to the wedding coordinator 2 months prior to the wedding. These documents must be translated into Spanish and each must have a stamp (Le Apostille) of the registry of their country. Translation services cost $100 USD plus a 16% TAX per certificate. All translation must be done in Mexico; otherwise it will not be valid.

John & Vanessa

Looking back, the only thing I can say about our wedding weekend… it was SIMPLY PERFECT!I had my doubts at first because I was so far away in NY communicating via email only with the wedding coordinators but the minute I stepped foot onto the resort and met our wedding coordinator I was at ease. We brought down all of our decorations in a suitcase and a few pieces of paper for a planning form and from just those three things our wedding coordinator was able to execute the most amazing wedding and the best day of my life!

Our wedding coordinator was simply incredible. Everything he told me he would do, he took care of and did it even better than I had imagined. The Catering team was also phenomenal. Not only was the food absolutely incredible the service was top notch. Our drinks were NEVER empty and they were able to provide all the special meals for the guests who had dietary restrictions.

They were accommodating, friendly, always with a smile and their service was quick for the guests when they needed something. I have friends who have traveled all over the world and stayed and ate at some of the nicest hotels and restaurants in the world and they left our wedding telling me it was the best wedding they had ever been to and the food and service far exceeded their expectations. I couldn't be happier with my decision to have my wedding at Now Sapphire.

For any brides considering a destination wedding; you should have your wedding here. Everything about my day was magical and it was 100% due to our wedding coordinator and the team at Now Sapphire. The grounds are absolutely gorgeous, the food is delicious, the service is top of the line—there is no other place to get married.

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